We understand there are many questions and concerns from community members impacted by the Aug. 6 fire at the Richmond Refinery. Chevron takes its role as a community partner very seriously, and we want to emphasize some important information for residents affected by the fire who may be seeking medical attention or reimbursement for property damage.

Chevron will reimburse community members for out-of-pocket medical and property- damage expenses related to the fire. This means community members will be reimbursed for money they pay to receive required medical treatment, including physician and hospitals bills, as well as to repair or replace damaged property.

Medical reimbursement would cover, for example, examination or treatment for nose, throat or eye irritation; smoke inhalation or exposure; and asthma-like symptoms, including pulmonary function tests.

To file an initial claim, residents do not need to have documentation of medical services received or property-damage expenses incurred due to the fire, though they will need to provide this paperwork later for reimbursement. A claims deadline has not been set, but initial medical treatment must occur by Aug. 22, 2012.

We understand that individuals may be calling members of the community about making claims. These are not Chevron representatives. At this time there is only one way to file a claim: by calling 866-260-7881.

Live operators are available 24 hours a day, seven days a week for those wishing to file a claim by phone. The number is 866-260-7881.

The Richmond Help Center at the Nevin Community Center and the North Richmond Help Center at North Richmond Community Heritage Senior Apartments are now closed. Please call 866-260-7881 to file a claim or for information about your existing claim.